Get in Touch
Have questions about your order, shipping, returns, sizing or collaborations? Our team is here to help.
Address
Patna, Bihar - 800001, India
Support Hours
Monday - Saturday · 10 AM - 7 PM
Frequently Asked Questions
Everything you need to know about orders, shipping, returns, payments and support.
How long does delivery take?
Orders are usually processed within 1–3 business days. Delivery may take around 5–10 business days depending on your location and courier availability.
Do you provide shipping across India?
Yes, we provide shipping services across India. Delivery availability may vary for certain remote areas.
Can I return or exchange a product?
Yes, eligible products can be returned or exchanged within 7 days of delivery. Products must be unused, unwashed and in original packaging condition.
How will I receive my refund?
Refunds are processed to the original payment method within 5–7 business days after successful product inspection.
How can I track my order?
Once your order is shipped, tracking details will be shared through email or SMS on your registered contact details.
What payment methods do you accept?
We support secure online payments including UPI, debit cards, credit cards, net banking and supported wallets.
What should I do if I receive a damaged product?
Please contact our support team immediately with your order details and product images so we can assist you quickly.
How can I contact ALTHERA support?
You can contact us anytime at support@althera.co.in.