Terms & Conditions

1. Introduction

Welcome to ALTHERA Clothing. These Terms & Conditions govern your access to and use of our website, products, services, content, and platform. By visiting our website, creating an account, or placing an order, you agree to comply with and be legally bound by these terms.

If you do not agree with any part of these Terms & Conditions, you should discontinue use of our website and services immediately.

2. Eligibility & Website Usage

By using our website, you confirm that you are legally capable of entering into binding agreements under applicable laws. Users must provide accurate, complete, and updated information while placing orders or communicating with our team.

You agree not to misuse the website, attempt unauthorized access, interfere with website functionality, distribute harmful software, or engage in any activity that may affect the security, performance, or reputation of ALTHERA.

Any misuse of the platform may result in account suspension, restriction of services, legal action, or permanent access removal.

3. Products & Availability

ALTHERA offers clothing, activewear, sportswear, accessories, and related fashion products through its platform. Product availability may vary depending on stock levels, operational limitations, manufacturing timelines, and demand.

We reserve the right to discontinue, modify, replace, or update products, collections, pricing, descriptions, sizes, colors, specifications, or availability without prior notice.

Product images displayed on the website are for reference purposes. Actual product colors or appearance may slightly vary due to lighting conditions, photography, editing, device display settings, and screen resolution differences.

4. Pricing & Payments

All product prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified. Prices may change at any time without prior notice depending on market conditions, operational costs, promotional campaigns, or inventory updates.

Customers agree to provide valid payment information while placing orders. Payments are securely processed through authorized payment gateway providers supporting methods such as UPI, debit cards, credit cards, net banking, and supported digital payment services.

ALTHERA reserves the right to cancel or reject orders in cases involving payment failure, suspected fraud, pricing errors, unauthorized transactions, or violations of these terms.

5. Order Confirmation & Cancellation

After placing an order, customers may receive an order confirmation through email, SMS, or other available communication methods. Order confirmation does not guarantee final acceptance of the order.

ALTHERA reserves the right to refuse, limit, cancel, or modify any order at its sole discretion due to stock issues, operational limitations, suspicious activity, payment verification issues, incorrect pricing, or product unavailability.

Customers requesting order cancellation must contact support as early as possible. Cancellation requests may not be accepted once the order has been processed or shipped.

6. Shipping & Delivery

ALTHERA provides shipping services across India through trusted logistics and delivery partners. Orders are generally processed within 1–3 business days and delivered within estimated timelines depending on customer location and courier availability.

Delivery timelines are estimates only and may vary during public holidays, high-demand periods, operational delays, weather conditions, transportation disruptions, or unforeseen events.

Customers are responsible for providing accurate shipping information. ALTHERA will not be responsible for delivery failures, delays, or losses caused by incorrect addresses or unavailable recipients.

7. Returns, Refunds & Exchanges

Customers may request eligible returns, refunds, or exchanges within 7 days of product delivery subject to our Return & Refund Policy.

Returned products must remain unused, unwashed, undamaged, and in original packaging with all tags and accessories intact. Products showing signs of use, damage caused by customers, or missing original packaging may not qualify for returns or refunds.

Refunds are generally processed within 5–7 business days after successful product inspection and approval. Processing timelines may vary depending on banks, payment providers, or financial institutions.

8. User Accounts & Responsibilities

Users are responsible for maintaining the confidentiality of account credentials, passwords, login information, and related account activities.

ALTHERA shall not be liable for unauthorized access, account misuse, or losses resulting from negligence, weak passwords, or sharing of account credentials.

Customers agree not to create false accounts, impersonate others, submit misleading information, or engage in activities that violate applicable laws or these Terms & Conditions.

9. Intellectual Property Rights

All website content including logos, graphics, designs, product images, branding elements, text, layouts, visual assets, videos, icons, and creative materials are owned or licensed by ALTHERA and protected under applicable intellectual property laws.

Users may not reproduce, copy, distribute, modify, commercially exploit, or use any content without prior written permission from ALTHERA.

10. Limitation of Liability

ALTHERA shall not be held responsible for indirect, incidental, special, consequential, or business-related damages arising from website usage, delays, technical issues, service interruptions, third-party failures, product misuse, or unauthorized access to customer accounts.

While we strive to maintain uninterrupted services, we do not guarantee that the website will always remain error-free, secure, uninterrupted, or fully available.

11. Third-Party Services & Links

Our website may contain links, integrations, or references to third-party services including payment gateways, courier companies, analytics tools, and external platforms.

ALTHERA is not responsible for the policies, actions, content, practices, or operations of third-party services. Users accessing external platforms do so at their own discretion.

12. Privacy & Data Usage

By using our platform, you acknowledge and agree that your information may be collected, processed, and stored according to our Privacy Policy.

We implement reasonable measures to protect customer data, but users also share information at their own discretion and risk.

13. Policy Updates & Modifications

ALTHERA reserves the right to update, modify, revise, or replace these Terms & Conditions at any time without prior notice.

Updated terms become effective immediately after publication on the website. Customers are encouraged to review this page periodically for the latest updates.

14. Governing Law

These Terms & Conditions shall be governed and interpreted according to the laws of India. Any disputes arising in relation to these terms, products, services, or website usage shall be subject to the jurisdiction of courts located in Bihar, India.

15. Contact Information

For any questions, concerns, or support regarding these Terms & Conditions, customers may contact us using the details below.