Return & Refund Policy

1. Introduction

At ALTHERA, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience for every customer. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges may be accepted.

By placing an order on our website, customers acknowledge and agree to the terms mentioned in this policy.

2. Return Eligibility

Customers may request a return within 7 days from the date of successful delivery. To qualify for a return, the product must remain unused, unwashed, undamaged, and in original condition with all tags, labels, packaging, and accessories intact.

Returned products must not show signs of usage, stains, perfume, washing, alterations, physical damage, or improper handling. ALTHERA reserves the right to reject return requests that do not meet our eligibility conditions.

Certain categories such as innerwear, hygiene-sensitive items, limited-edition products, clearance sale items, or customized products may not be eligible for returns unless damaged or incorrect.

3. Non-Returnable Conditions

Return requests may not be accepted under the following situations:

• Products returned after the allowed return period.
• Used, washed, damaged, or altered products.
• Missing original packaging, tags, or accessories.
• Damage caused by customer misuse or improper care.
• Products purchased during non-returnable promotional sales.
• Items marked as final sale or clearance products.

ALTHERA reserves the right to inspect all returned items before approving any refund or exchange request.

4. Refund Process

Once the returned product is received and successfully inspected, eligible refunds will be processed to the customer’s original payment method.

Refunds are generally processed within 5–7 business days after inspection approval. However, the actual credit timing may vary depending on banks, payment gateways, financial institutions, or payment providers.

In certain cases, refunds may be issued as store credits, discount vouchers, replacement products, or wallet balances depending on the order type, promotional conditions, or operational circumstances.

5. Exchange Policy

ALTHERA may allow size exchanges or replacement requests for eligible products subject to stock availability.

Exchange requests must be raised within the allowed return period. If the requested replacement size or product is unavailable, customers may receive an alternative option, store credit, or refund as applicable.

Products approved for exchange must meet the same return eligibility conditions mentioned in this policy.

6. Damaged, Incorrect, or Missing Products

Customers receiving damaged, defective, incorrect, or incomplete products should contact our support team immediately after delivery.

Customers may be required to provide clear product images, packaging photos, unboxing videos, invoice details, or additional verification information for investigation purposes.

ALTHERA reserves the right to review and verify all claims before approving replacements, refunds, or compensation requests.

7. Return Shipping

Depending on the return reason and service availability, ALTHERA may arrange reverse pickup services through courier partners.

In locations where reverse pickup is unavailable, customers may be requested to self-ship the product to the provided return address.

Customers are advised to securely pack returned items to prevent transit damage. ALTHERA shall not be responsible for products damaged during return transit due to improper packaging.

8. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped. Once an order enters processing, packaging, or shipping stages, cancellation requests may not be accepted.

ALTHERA reserves the right to cancel any order due to stock unavailability, payment issues, pricing errors, operational limitations, suspicious transactions, or policy violations.

9. Failed Transactions & Payment Issues

In cases where payment is deducted but the order is not confirmed, customers are advised to wait for standard banking reconciliation timelines.

Most failed transaction reversals are automatically processed by banks or payment providers within applicable timelines. Customers facing delays may contact support for assistance.

10. Fraud Prevention & Abuse

ALTHERA reserves the right to refuse returns, refunds, replacements, or account access in cases involving suspicious activities, fraudulent claims, excessive return abuse, policy manipulation, or misuse of promotional offers.

Customers engaging in fraudulent practices may face permanent account restrictions, cancellation of orders, legal action, or denial of future services.

11. Policy Updates

ALTHERA reserves the right to modify, revise, or update this Return & Refund Policy at any time without prior notice.

Updated policies become effective immediately upon publication on the website. Customers are encouraged to review this page periodically for the latest updates.

12. Contact Information

For return requests, refund-related queries, exchanges, or customer support assistance, please contact us using the details below.